At WideLume, our priority is your satisfaction, which is why we offer a hassle-free 30-day return policy.
Returns:
If you wish to return your order for any reason, simply reach out to us, and we'll guide you through the process. Upon contacting us, we'll provide you with the return address. Please ensure the items are securely packaged and returned within 30 days of receiving them, in unused condition and with the original packaging intact.
Damages and Issues:
Upon receiving your order, please inspect it carefully. If you find any defects, damages, or receive the wrong item, please contact us immediately so we can resolve the issue promptly.
Exceptions/Non-Returnable Items:
We do not offer refunds based on shipping times. However, if you're unsatisfied with your item upon receipt, you may return it for a refund.
Exchanges:
For a quicker exchange process, simply return the item and make a separate purchase for the desired item.
European Union 14-Day Cooling Off Period:
Customers within the European Union have the right to return their order within 14 days of receipt, without providing a justification. The item must be unworn, unused, with tags, and in its original packaging.
Refunds:
Once we receive and inspect your return, we'll notify you of the approval status. If approved, the refund will be processed to your original payment method within 14 business days. Please note that it may take some time for the refund to reflect in your account.
Order Cancellation:
You may cancel your order within 4 hours of placing it. Cancellation requests beyond this timeframe will not be accepted.
For further inquiries, feel free to reach out to us at support@widelume.com or call us at +44 7591954044